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FAQs
Frequently Asked Questions
You can purchase Mauritius Unlocked tours on our partner platforms such as Viator and TripAdvisor Experiences.
Simply select your preferred tour, complete your payment, and follow the instructions in the confirmation email.Once your payment is processed, you’ll receive one email from Mauritius Unlocked confirming your booking.
This email contains your username, password, app download link, and all the instructions to get started.You can start anytime. Once you begin, your access remains valid for 48 hours (2 days).
After that, your tour access will automatically expire.Yes! You can pause, replay, or revisit any stop as often as you like during your 2-day access window.
The experience is designed for complete flexibility, explore at your rhythm.Yes. A stable internet connection is required to stream videos and access the interactive map.
We recommend downloading the Loquiz app while connected to Wi-Fi before starting your tour.No. The same credentials cannot be used by multiple people at the same time.
You may log in on different devices, but the tour can only be used on one device at a time. If another device tries to access the tour simultaneously, the session will not work.